I recently purchased a Groupon for haircut, deep-conditioning treatment, and blow-dry style at the W salon. Going to the W salon is a full service experience. From the moment I walked in, Omar, made me feel like I was the most important person in the world. He explained everything to me in terms I could understand. He was extremely patient with my incessant questions and concerns. The package included a deep conditioning treatment which requires applying heat to the hair. I never put heat on my hair so I was worried. Omar put me at ease. Instead he applied a mask to my hair. He could have easily told me that my fear of heat is a personal problem but he went the extra mile to make sure I got a treatment that would provide my hair with the extra conditioning I sought. I left there feeling very happy and with my hair feeling soft and silky. Thank you so much Omar!